We’re living through an unprecedented era of consolidation and change in professional services. In a recent study*, 58% of UK law firms viewed mergers & acquisitions as a major opportunity to drive growth.

When a firm merges, a vital task for the CMO is to manage the client-related risks of the deal and to deliver many of the associated benefits of the enlarged organisation.

In a highly competitive global environment, the successful private bank needs a shockingly clear sense of purpose.

Today’s private banks face an unprecedented convergence of pressures from three directions. Each requires management teams to respond by creating the culture and capability inside their organisation to align their business around the clients they can best serve.

Our Client Centric Index is the world’s first diagnostic test designed to help service businesses transform their performance and profitability by aligning their capabilities, structure and culture more closely to their clients and markets.

It comprises 12 questions and takes 5 minutes online. Click here to take the test. It benchmarks your business against similar service businesses. It’s the routemap to becoming Client Centric. 

Clients are demanding a consistent approach from their professional and financial advisors. How should firms with an international offering deliver consistency to clients?

Gulland Padfield summarises five recent developments in Client Service delivery and describes the strategies which advisory firms should use to tackle one of the service sector’s toughest challenges.

For leading business service firms and in particular for professional firms, the creation of business research and its use to engage with clients, prospects, media and internal stakeholders, is recognised as the most effective marketing and business development channel.

But many firms and their fee earners are failing to drive the full return on their investment in the research required to create insightful thought leadership initiatives.

Don’t wait for a redemption notice to start a dialogue with your client-investors.

Current dynamics in the Hedge Fund industry have prompted a re-think among the management teams of the leading funds. The adoption by some of an institutional-quality Investor Relations program and Client Care approach is having a positive impact on fund-raising and investor relations in the industry.

With European markets flat, it’s no surprise that wealth managers and private banks are looking East to Asia for growth. Indonesia’s ultra high net worth (UHNW) population grew 47% last year, for example, making it the region’s fastest expanding wealth hotspot. And it’s not alone.

In 2010, Asia Pacific’s high net worth (HNW) population surpassed Europe’s. We offer 5 strategic challenges to wealth management teams looking to Asia for growth.